Cancellation Before Fulfillment
Orders that have not entered fulfillment may be eligible for cancellation and full refund, subject to fraud or payment-verification review.
Policy Skeleton
Refund Policy
Draft refund framework for order cancellation, delivery issues, damaged items, and full or partial refunds across Stripe and PayPal.
Last updated: March 9, 2026
Checkout supports full refunds and partial refunds after order review and payment verification.
Final return windows and exception handling still require operations and legal sign-off.
Customer-support email: admin@bitetoy6.com.
Damaged, Missing, or Incorrect Items
Customers should be asked to contact support with the order number, item details, and relevant proof so replacement, reshipment, full refund, or partial refund options can be evaluated.
Blind-Box and Opened-Item Handling
Blind-box-specific refund exceptions, including treatment of opened items or completed online unbox actions, should be finalized during legal review and must align with the disclosed probability mechanics.
Refund Methods and Timing
Approved refunds should be returned through the original payment method used at checkout, whether Stripe card flow or PayPal.
Operational targets for response time, inspection windows, and refund completion timing should be added during launch preparation.